• Upon successful payment, you will receive a booking confirmation email within 24–48 hours.

• The email will include details of your trip itinerary, inclusions, payment receipt, and reporting instructions.

• All communication and tickets are delivered electronically — no physical documents are shipped.

• Merchandise orders (like t-shirts, badges, stickers, etc.) are usually processed within 3–5 business days after order confirmation.

• Delivery time depends on your location and courier service, typically within 5–10 working days.

• You'll receive an email or SMS with tracking details once your order is shipped.

• Avid Explorers is not responsible for delays caused by courier partners, incorrect addresses, or unforeseen logistical issues.

• If you do not receive your merchandise within 10 days, please contact us at info@avidexplorers.in